FAQ

Q1: How many pieces Hair for one head?

  1. Normally 2packs are enough for a full head, at most 3packs. 
  2. You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.
    If you are getting fusion or micro then you will need to consult your stylist.

 Q2: What type of hair care products should I use?

  1. Treat this hair just as if it was your own hair
  2. Use good quality shampoo and hair conditioner to care the hair. It's important to keep the hair soft and shiny.
  3. You could use gel or spray styling products to keep the hair style.
  4. Olive oil will be a good choice to keep the hair healthy.

Q3: Why are my hair extensions getting tangled?

  1. Please don’t expect it to be as perfect as our own hair which can grow new strands and consume nutrition from scalp,
    hair extensions needs a lot of maintenance, and the most important is any damage to extensions is irreversible, the only result is:
    tangling-matting-garbage, so please protect your investment and read below tips carefully.
  2. Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing 
    (wide tooth comb) out your hair daily.
  3. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or 
    consult your stylist for more help.

Q4: How to Comb hair:

  1. Always use a wide tooth comb.       
  2. Always comb or brush hair from the bottom up, small sections at a time. For the tight curly hair please detangle it when in
    water with conditioner and shampoo.
  3. don’t comb it after it is dry. otherwise will cause tangling and matting and the hair will get really big.

Q5: How to Daily care?

  1. Keep the hair clean. Be sure to moisturize and condition hair regularly.
  2. Never use alcoholic, deep cleaning or clarifying shampoo product which can dry the hair. Look for a good quality shampoo
    and conditioner which will add life to your extensions.
  3. Conditioning is an important part of caring for your hair. You should shampoo and condition at least once
    every three to five days to keep the extensions looking their best. It’s also a good idea to mix water and a tiny bit of
    Macadamian oil in the spray bottle and then sprayed the curly hair all over, it can prevent hair become dry,
    then prevent it from tangling or matting
  4. Wear a cap when swimming or keep your hair out of water. Chlorine and salt water can cause the hair to tangle and mat up.
    It is recommended to wear your hair up or in a ponytail when you swim and exercise
  5. Braid the hair at night to prevent tangling     
  6. Don’t do any chemical treat by yourself, ask hairstlist do instead.
  7. Please consult with a professional if you are a first time user.

Q6: How to wash hair?

  1. Wash and condition hair regularly
  2. Detangle hair gently before washing. Do not rub or twist hair
  3. Add mild shampoo to cool water and swish hair till clean. Rinse thoroughly.
  4. Blot out excess water with towel and allow hair to dry naturally. Do not expose to sun
  5. Comb curly hair gently with your fingers from end to top. Do not brush
  6. Brush straighter hair in a downward motion straight with the ends. Work your way up to the roots.
  7. Certain items should not be brushed.Consult your hair stylist if in doubt.
  8. Hair may tangled if general care directions are not followed properly.

Q7: Can I restyle Hair pattern?

  1. Our wavy and curly hair can be straighten and restyled, straight hair also can be curled, but take your own risk to
    applying heat on it back and forth.
  2. As you know heat is your hair biggest enemy, If the more you use on it, the shorter the life span of your hair.
  3. We don’t advice you change it on an existing pattern. What pattern you want, just buy that pattern directly

Q8: How long does it last?

  1. This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and 
    take very good care of it for it to last longer.
  2. If you buy 100% virgin hair and take good care of the hair, it can last for over one year.

Q9: Why the colors of hair extensions don`t seems exactly as the pictures show or description says?

  1. Different monitor have different displays. The same color number may have a little color difference. 
    You could dye the hair if you need different colour.

Q10: How to tell human hair with synthetic hair?

  1. Human hair has natural protein . It is easy to tell by burning and smell
  2. human hair will be ash , which will go away after pinching. human hair will smell foul . 
    When burning , the human hair will show white smoke.
  3. While synthetic hair will be a sticky ball after burning and will show black smoke.
  4. Moreover, human hair may have very few gray hair and split ends. It is normal and not a quality problem

Q11: What is return police?

  1. The Defective items will be exchanged for a replacement or refund after it is returned.
  2. Return items must not be used or have any sign of abuse or intentional damage.
  3. Buyer is responsible for all return shipping charges.
  4. If you have any further enquiry, please do not hesitate to contact with us through message or our customer service e-mail,
    we are more than happy to assist you.
  5. You may expect to receive a response to your inquiry within 24 hours. (Excluding Weekends and Public Holidays)